Saks Fifth Avenue

Chanel Store!! I visited the Chanel store at Saks Fifth Avenue for some makeup products. The Sales Advisor - Maria is super helpful and patient. There were several different groups of people coming in at one time, she was busy around here and there but she never lost the patient to serve people. She did not push me to buy, she just gave me advice if I needed and gave me to tried different colors and helped found my colors. I ended up with buying more than I planned to. Btw, I visited this Store in the past, it was another woman there, not nice, no patient. Not a great experience so I stopped going there for a long time. Now Maria changes my shopping experience and I will visit when she is there. She works all week except Tuesday and Thursday.

Please note there is an employee who works here that runs an underground fraud ring since 2020. I have already reported it to saks fifth. Please do not buy any gift cards from this store and also do not leave your credit cards open as they also scan them using devices. I personally have lost $500 and I don’t even live in Chicago. It is a cyber fraud crime going on here. They will use up the gift card balances in the store as have access even though you hold the physical gift card and they enter it to ensure the balances equal exactly the gift card amount so they don’t use their own.

Other reviewers were definitely right - many employees have no problem playing their phone and gossiping with other employees instead of helping customers out. Nobody ever came up to me to help me when I had questions about the products and their pricing. I have to give my compliments to Julie though, who did a great job answering my questions helping me check-out.

My brother and I visited here for the first time, really nice and hospitable lady at the Creed section showed us around different perfumers and made us feel super welcome. She made amazing recommendations from Bond no.9, Initio, Creed, MFK, etc. Easily a 5 star rating just from her hospitality alone, although the other lady at the Bond No.9 section wanted nothing to do with us 😂. I cant remember your name, but thank you for introducing me to my new signature scent, “LaFayette Street”

I was shocked to see the terrible condition of the store on Michigan Ave and has not been updated in years. The pandemic and shoplifting have certainly taken a toll. There are only two floors dedicated to women now and one of them is for designer apparel only which leaves hardly anything worth looking at on the other floor because it was haphazard. I tried shopping online that still has a good selection of clothes but it doesn't give you the opportunity to try anything on since sizes vary so much. As for the 877customer service, it is ridiculous. I called regarding a return that had not posted and the representative placed me on hold twice and I was on the line for 27 minutes. I only spoke to her for a minute and when she returned she told me I had to call the store. I called the store and they told me I had to call my credit card company. Unbelievable! It is hard to believe this is a flagship store anymore.